Last Updated: [06-11-2024]
At Avee India, we aim to provide you with the best products and services. If you are not fully satisfied with your purchase, we offer a refund policy to ensure a hassle-free experience. Please read the following terms carefully to understand the conditions under which refunds may be processed.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- Defective or Damaged Products: If the product you received is defective, damaged, or not as described, you may be eligible for a refund or exchange.
- Wrong Product Received: If you received the wrong product or a product different from what you ordered, please contact us within [Insert Number] days of delivery to request a refund or exchange.
Note: Refunds will not be processed for items that are damaged or misused after delivery, or for products that were purchased more than [Insert Number] days ago.
2. Non-Refundable Items
The following items are non-refundable:
- Products that have been used, opened, or altered.
- Items that are personalized or custom-made.
- Digital products, services, or downloadable content.
- Gift cards or promotional items.
3. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Information] with your order number, a description of the issue, and any supporting photos (if applicable).
- Review and Approval: Our team will review your request and determine eligibility for a refund based on our policy. If your request is approved, you will receive instructions on how to return the product (if applicable).
- Return of Product: If the return of the product is necessary, you may be asked to ship the product back to us within [Insert Number] days of receiving our instructions. Return shipping costs may be covered by Avee India in case of defective or incorrect products.
- Refund Issuance: Once the returned product is received and inspected, we will process your refund. Refunds will be issued to the original method of payment used at the time of purchase. Please allow up to [Insert Number] business days for the refund to appear in your account.
4. Shipping Charges
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product). You will be responsible for the return shipping costs unless specified otherwise.
5. Late or Missing Refunds
If you have not received a refund yet, please:
- Check your bank or credit card statement.
- Contact your payment provider or bank, as there may be a delay in processing your refund.
- If you have done all of the above and still have not received your refund, please contact us at [Insert Email or Contact Info].
6. Exchanges
If you would prefer to exchange your product instead of requesting a refund, please contact us to discuss the exchange options. Exchanges are typically only available for defective or incorrect items.
7. Changes to the Refund Policy
Avee India reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with the updated date. Please review this page periodically to stay informed about our refund terms and conditions.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please reach out to our customer support team:
- Email: [aveeindia3@gmail.com]
- Phone: [+91 9454061052,05224537784]
- Address: [Bahadurpur, Unity City, Kalyanpur, Lucknow]
